Trees & Shrubs purchased at Wilson’s & self-installed following proper planting guidelines and watered and cared for properly are guaranteed for 1-year from the date of purchase. As an added benefit for having your landscape planted by our experienced, professional landscape crews, we offer an extended 2-year warranty effective from the installation date.
Roses, Perennials, Ornamental Grasses, Fruit Trees, Brambles & Berries are guaranteed to the end of the year in which they were purchased.
SHARED WARRANTY PLANTS: Certain plants require special soil preparation, site selection, may be marginally hardy to zone 6, & have specific care needs which are the responsibility of the customer & over which Wilson’s has no control. We offer a “shared warranty” on these plants to help you along in your gardening endeavors, while recognizing that some plants are difficult by nature or not well suited to this environment. These plants include: Azaleas, Rhododendrons, Daphne, Dogwoods, Pieris, Japanese Maples, Ilex crenata (Steed, Sky Pencil, Hoogendorn, Helleri, Soft Touch, etc. Hollies), Crape Myrtle & Laurels. These plants will carry a 50% shared warranty whereby we replace these items one time at 50% off their regular price.
SALE ITEMS: Items that are discounted by 30% to 40% will carry a limited 30-day guarantee unless noted otherwise, 50% or more is considered clearance and carries no guarantee.
NOT GUARANTEED: Annuals, tropical plants, vegetables, water plants & plants or items purchased on clearance.
We do not warranty plants kept in above ground containers.
All warranties are effective as long as the plants have been properly planted & maintained. We assume no responsibility for damage by pests, lawn mowers, weed eaters, chemicals, inadequate drainage, soil conditions or neglect. Acts of nature including drought, ice, snow & excessive wind exempt the warranty. Please be considerate … we are guaranteeing a living thing whose planting & care in the short and long term is your responsibility.
Informing, Troubleshooting & Diagnosis Services: As a service to our customers, we want to help you prevent problems first, & when necessary, to identify & diagnose issues. Examine plants regularly & note changes (i.e. discoloration, spots, or loss of leaves, visible pests). Contact us immediately with questions & concerns so that we can help you to help your plant.
Any plant which has failed to survive should be returned within 30 days of death. Any period of time beyond this makes it difficult or impossible for us to assess the cause of your plant's failure & does not allow us to avoid the problem from reoccurring.
We MUST have a receipt, & you must return the plant to receive credit.
This is a purchase value credit & a one-time replacement credit only. Plants will be replaced with the same size or value of original installed materials.
NO CASH REFUNDS
Please do not dig up & return plant material until we are sure it is dead. Certain plants may take longer to emerge in spring or recover from trauma. We do not replace plants that are still living.